What a week! We’ve been making a ton of progress on the UniD project, and last week I went out to Harpers Ferry Center for a “Descript-a-thon” with the National Park Service. We had 8 national parks volunteer to be beta testers and give feedback on the project.
The Descript-a-thon went great, and we have another one planned early next year!
The following are some random takeaways I jotted down for focused user testing like this:
- Provide an easy way for users to give feedback – we used an issue tracker directly built in to our project management tool. See the Provide Feedback button on the right hand side of the UniD website
- Be available for instant resolution of any user questions or issues – we kept a conference line and web meeting open for real time feedback
- Have a structured plan to keep the limited time as useful as possible – we had a full itinerary for each day
- Set expectations – at the start of each day, we covered the itinerary and made sure the users knew what our goals for the day were
- Ensure you have a good cross section of your audience – we reached out to many different national parks, and were lucky enough to have enthusiastic volunteers!
Brett, Joe, and Phil outside the White House!
Brett giving a presentation at HFC.
Brett, Phil, and Michele (our NPS contact) listening to an audio description about the building we were working from.
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